Managed IT Services Perth
Perth's local MSP - proactive monitoring, maintenance, and ongoing support for a predictable monthly cost. Your complete IT department without the full-time hire.
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What Every Plan Includes
Our managed IT services provide proactive monitoring, maintenance, and support to keep your Perth business running smoothly. Instead of reacting to problems, we prevent them before they impact you - reducing downtime and improving performance.
- One supported desktop or laptop per user
- Proactive monitoring and remote management
- Patch management
- Business-hours remote helpdesk within agreed scope
- Routine Microsoft 365 administration
- Basic endpoint protection with next-generation antivirus
Why Managed IT?
Get ongoing remote support and proactive management without recruiting an internal IT role. We agree support hours, responsibilities, and response targets around your business needs.
24/7
Monitoring
Priority
Critical Response
Agreed
Support Hours
Proactive
First Approach
Compare options
Managed IT vs break-fix support
Managed IT
Break-fix
Proactive monitoring, patching, and ongoing remote support. Security and backup coverage depend on the agreed scope.
Reactive help only after something fails.
Predictable monthly cost and agreed response expectations.
Unplanned call-out costs and higher downtime risk.
Best for businesses that rely on IT every day.
Best for very small teams with low dependency on IT.
Pricing guide
Choose Your Managed IT Plan
Managed IT Support
From $99 per user/month + GST
Business-hours remote IT support, proactive device management, and basic endpoint protection with next-generation antivirus.
Managed IT & Security Complete (Recommended)
From $199 per user/month + GST
Everything in Support, with endpoint protection upgraded to managed detection and response, plus Microsoft 365 cloud-data backup, staff training, managed signatures, and priority remote support.
Your discovery call and written quote confirm support hours, response targets, supported systems, cloud-data backup scope, storage and retention, onboarding costs, and any minimum commitments or contract terms. Endpoint backup, Microsoft 365 licences, extra computers, servers, on-site work, projects, and after-hours support are separately quoted. Advanced endpoint security, Microsoft 365 cloud-data backup, training, and managed signatures can be added to Support. Existing security protection and responsibilities are agreed during discovery.
Book a Discovery CallWhat's included / not included
Included
- Helpdesk and remote support
- Monitoring, patching, and endpoint checks
- One supported desktop or laptop per user
- Microsoft 365 administration and user management
- Complete adds endpoint security, Microsoft 365 cloud-data backup, staff training, phishing simulations, and managed signatures
Scoped separately
- Endpoint backup for both plans
- Advanced endpoint security and other optional add-ons for Support
- Extra computers, servers, on-site work, and projects
- Hardware, licensing, and third-party software costs
- After-hours project work unless agreed
- Specialist compliance audits or penetration testing
- Large cabling or electrical works
When we're not the right fit
If you only need a one-off home computer repair, the cheapest ad-hoc call-out, or support with no security baseline, we may not be the best match. We work best with Perth businesses that want reliable systems, clearer risk management, and a practical long-term IT partner.
Switching to Top Tier Computing
Review your IT environment
We review your users, devices, Microsoft 365, security, backups, and current issues.
Agree on scope and pricing
We set out inclusions, responsibilities, support hours, and response expectations.
Coordinate the handover
We work with your existing provider to transfer access, documentation, and relevant licences.
Set up management and protection
We configure monitoring, support tools, updates, and agreed security and backup controls.
Introduce your team to support
We explain how to request help, then review outstanding issues and improvement priorities.
Frequently Asked Questions
What is a managed IT service?
A managed IT service means we take responsibility for the users, devices, and systems covered by your agreement - monitoring, maintaining, and supporting your systems proactively for a fixed monthly fee, instead of charging per incident.
How much does managed IT cost in Perth?
Managed IT Support starts from $99 per user/month + GST. Managed IT & Security Complete starts from $199 per user/month + GST and upgrades basic endpoint protection to advanced security with managed detection and response, alongside Microsoft 365 cloud-data backup, security awareness training and phishing simulations, managed email signatures, and priority remote support within agreed response targets. Both cover one supported desktop or laptop per user. Support includes basic endpoint protection with next-generation antivirus. Endpoint backup is separately quoted for both plans.
How quickly do you respond to issues?
Our regular contact hours are Mon–Sat 8am–9pm. Included support hours and response targets are defined in your service agreement. After-hours support and enhanced response arrangements depend on your package; 24/7 monitoring does not mean a 24/7 staffed helpdesk.
“Having Top Tier as a partner going forward is an insurance policy for our ever expanding IT requirements. His expertise is extensive and fits in well with our Company's growth at this stage.”
Paul Glendining
Director · One World Uniforms
See it in practice
Case Study
Construction Business IT Overhaul
22-person Perth construction firm - Microsoft 365 deployment, device management, FortiGate firewall, and automated cloud backup from scratch.
Case Study
Multi-Site Network Rebuild
Perth trade business with three locations - FortiGate at each site, network segmentation, SD-WAN failover, and centralised management.
Ready for worry-free IT in Perth?
Get a free, no-obligation quote for managed IT services tailored to your business.
Book a Free Consultation