Privacy Policy

Who We Are

Top Tier Computing (ABN 53 292 525 931) is a Perth-based managed IT services provider operating from PO Box 512, North Perth WA 6906.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website at toptiercomputing.com.au or contact us regarding our services.

By using our website, you agree to the practices described in this Privacy Policy.

What Information We Collect

Information You Provide Directly

When you contact us through our website or by email or phone, we may collect information including:

• Your full name
• Email address
• Phone number (optional)
• Business or company name (optional)
• Details relating to your IT enquiry or support request

You are not required to provide personal information simply to browse our website.

Information Collected Automatically

When you visit our website, we may collect limited non-identifiable information automatically using cookies and analytics tools such as Google Analytics 4, including:

• Pages visited and time spent on pages
• Approximate geographic location (city/country level only)
• Device type, browser, and operating system
• Referral source (such as search engines or external websites)

This information helps us improve website performance and user experience. We do not use analytics tools to intentionally collect personally identifiable information.

Google Analytics data may be processed on servers located outside Australia in accordance with Google's privacy practices.

How We Use Your Information

We use personal information only for legitimate business purposes, including to:

• Respond to enquiries and support requests
• Provide quotes, consultations, or managed IT services
• Communicate regarding requested services
• Improve our website and customer experience
• Maintain website security and prevent misuse

We do not send marketing communications unless you have specifically consented to receive them.

How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

• HTTPS encryption on our website
• Secure email and hosting providers
• Access controls and industry-standard security practices

Contact form submissions are transmitted securely via email. We do not store personal information in a customer database or CRM system without your knowledge or consent.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Disclosure of Information

We do not sell, rent, or trade personal information to third parties.

We may share limited information with trusted third-party service providers who assist us in operating our website or delivering services, such as:

• Website hosting providers
• Email service providers
• Analytics providers

These providers are only permitted to use information as necessary to provide services to us and are expected to handle information securely and confidentially.

We may also disclose information where required by law.

Cookies

Our website uses cookies and similar technologies primarily for website analytics and performance monitoring.

You may disable cookies through your browser settings at any time. Disabling cookies should not prevent you from accessing the website, although some functionality may be affected.

Your Rights

You may request access to personal information we hold about you and request corrections if that information is inaccurate or outdated.

You may also request that we delete your personal information, subject to any legal or operational obligations requiring retention.

To make a request, contact us using the details below. We aim to respond within 30 days.

Privacy Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• www.oaic.gov.au
• Phone: 1300 363 992

Third-Party Websites

Our website may contain links to external websites, including client websites, Google Maps, or other third-party services.

We are not responsible for the privacy practices or content of external websites and encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact us:

• Email: info@toptiercomputing.com.au
• Phone: 0433 087 091
• Post: PO Box 512, North Perth WA 6906
• ABN: 53 292 525 931