IT Support Perth
On-site and remote IT support for Perth businesses - computer support, helpdesk, and small business IT specialists. Real people, real solutions, no runarounds.
Ongoing IT support for your business
Give your team a regular point of contact for day-to-day IT issues, user changes, and device support. Managed IT Support adds proactive monitoring, patch management, basic endpoint protection, and routine Microsoft 365 administration for a monthly fee. Complete also includes advanced endpoint security, Microsoft 365 cloud-data backup, staff security training and phishing simulations, and managed email signatures. Support includes basic endpoint protection with next-generation antivirus, and endpoint backup is separately quoted for both plans. Support hours, response targets, on-site visits, and after-hours arrangements are agreed in your proposal.
Explore Managed IT ServicesHow We Support You
Remote Support
We connect to your system securely and resolve most issues without needing to visit - fast and convenient.
On-Site Support
When remote won't cut it, we arrange a visit across the Perth metro area based on urgency and availability.
Helpdesk
Call, email, or log a ticket. Contact us Mon–Sat 8am–9pm. Included support hours and emergency cover depend on your service agreement.
Proactive Maintenance
Regular system health checks, updates, and optimisation to prevent issues before they affect your business.
What We Cover
- Windows & macOS desktops and laptops
- Microsoft 365 (Outlook, Teams, SharePoint)
- Printer setup and troubleshooting
- Software installation and configuration
- New user and device setup
- Password resets and account management
- Wi-Fi and connectivity issues
- Peripheral and hardware troubleshooting
Mon–Sat 8am–9pm
Regular contact hours
Agreed
After-hours arrangements
Prioritised
Support by business impact
On-Site
Visits arranged across Perth metro
Why Perth Businesses Choose Us Over a Call Centre Provider
Bigger isn't always better. Here's what you get working with a Perth-based IT support team instead of a faceless help desk.
You talk to the person fixing it
No ticket queue, no offshore call centre reading a script. The consultant who answers is the one who knows your setup and resolves the issue.
No minimum seat counts
Many providers won't take on businesses under 20-50 seats. We work with sole traders and small teams just as seriously as larger clients.
Fixed, transparent pricing
Every job is scoped and quoted upfront. No surprise invoices, no vague hourly billing you can't predict.
20+ years of hands-on IT experience
Enterprise infrastructure, education deployments, and SMB migrations - broad, practical expertise applied directly to your business.
IT Support Perth - Frequently Asked Questions
Do you offer on-site IT support across Perth?
Yes. We provide on-site IT support across the entire Perth metro area - including the CBD, northern suburbs (Joondalup, Wanneroo), western suburbs (Subiaco, Fremantle), and southern suburbs (Canning Vale, Rockingham). Remote support is available Australia-wide.
What is your IT support response time?
Response targets and included support hours are agreed in your service plan. We prioritise incidents by business impact. After-hours support depends on your package; on-site visits are arranged according to urgency and availability.
Can you help with printers, software, and device issues?
Yes - our support covers Windows and macOS desktops, Microsoft 365, printers, new user setup, software installation, password resets, Wi-Fi, and mobile device issues. If it's affecting your work, we can help.
Do you work with small businesses?
Absolutely. Most of our clients are small and medium Perth businesses with 5–50 users. We tailor our support to the size and budget of your business - no minimum seat counts or enterprise-only terms.
How much does IT support cost for a small Perth business?
It depends on user count, the systems you run, and whether you want ongoing managed support or pay-as-you-go help. We scope every engagement upfront with a fixed quote - no surprise invoices. Call us for a free, no-obligation quote based on your setup.
What's the difference between your IT support and a big call centre provider?
You speak directly to the person doing the work - not a ticketing queue or an offshore call centre reading from a script. We know your setup, your history, and your business, so fixes are faster and advice is specific to you, not generic.
Can you take over from our current IT provider?
Yes. Switching IT providers is straightforward - we handle the handover, document your environment, and make sure nothing falls through the cracks. Most clients are fully transitioned within a week with no disruption to day-to-day work.
Do you support businesses outside the Perth metro area?
Yes. We provide remote IT support Australia-wide and have clients across Western Australia. On-site visits are available across the Perth metro area, with travel arranged for businesses further out by agreement.
Further reading
5.0★ Rated IT Support
“You were fabulous and sorted out all my issues and problem solved alongside our critical goals - thanks team.”
Tim Jones
WholeSale Securities
“Very knowledgeable. Attention to detail honest and gets the job done.”
Christopher Giacoppo
TowRite Towing
“Couldn't recommend Top Tier Computing highly enough. They went above and beyond to help me sort out some IT issues with my business, even taking the time to assist me over the weekend while I was overseas.”
Adam Shaw
Shawline Services Plumbing and Gas