What should I do if my business is hit by ransomware?

Call us immediately on 0433 087 091. Do not restart any affected systems, pay the ransom, or delete files - this can make recovery significantly harder. Isolate affected machines from your network if it's safe to do so, then wait for our engineer to guide you through next steps.

How quickly can you respond to an IT emergency?

We aim to connect remotely as quickly as possible for critical emergencies - typically within the hour for managed clients. On-site dispatch across the Perth metro area is available for situations that cannot be resolved remotely.

Do you offer emergency IT support outside business hours?

Yes. Emergency support is available 24/7 for critical incidents. Call 0433 087 091 at any time for a genuine emergency - system outages, ransomware, email compromise, or complete data loss.

Can you recover data if we don't have backups?

We will assess all available recovery options. Depending on the failure type, data may be recoverable from previous file versions, shadow copies, or specialist recovery tools. We'll be upfront about what's realistically recoverable in your specific situation.

24/7 Emergency Response

Emergency IT Support
Perth - Call Now

Ransomware, system outages, email compromise, data loss - our Perth team responds to critical IT incidents fast. Available 24/7.

0433 087 091 Send an Emergency Request

Priority response for critical incidents · On-site Perth metro available for major incidents

We Handle

IT Emergencies We Respond To

🦠

Ransomware Attack

System encrypted, files inaccessible, ransom note on screen. We isolate, assess, and begin recovery from backups. Speed of response directly affects outcome.

⚡

Complete System Outage

Server down, cloud services unreachable, entire team offline. We diagnose remotely within minutes and dispatch on-site if required.

📧

Business Email Compromise

Fraudulent emails sent from your account, payments redirected, supplier impersonation. We lock down accounts, revoke tokens, and trace the breach.

💾

Data Loss or Corruption

Accidental deletion, failed drive, corrupted database. We assess recovery options and attempt restoration from backups or previous versions.

🔐

Locked Out of Systems

Admin account compromised, MFA device lost, Active Directory issues. We restore access securely without creating new vulnerabilities.

🌐

Network Failure

Internet down, VPN not connecting, site-to-site link failed. We troubleshoot remotely and dispatch if on-site diagnosis is needed.

Immediate Steps

What to Do Right Now

Call Immediately

Call 0433 087 091. Do not restart systems, pay any ransom, or delete files - this can make recovery harder or impossible.

Contain the Incident

Disconnect affected systems from your network if safe to do so. Our engineer will guide you through containment steps while we assess remotely.

Remote Triage

We aim to connect remotely as quickly as possible, assess the scope, and determine the fastest path to recovery for your specific situation.

On-Site if Needed

If remote resolution isn't possible, we dispatch a Perth-based engineer to work through the incident on-site.

Do not pay any ransom without speaking to us first.

Payment does not guarantee recovery and often funds further attacks. Call us - most ransomware incidents can be recovered from backup without paying.

“You were fabulous and sorted out all my issues and problem solved alongside our critical goals - thanks team.”

Tim Jones

Client · WholeSale Securities

What to Do Before Help Arrives

What to Do in the First Hour of an IT Emergency

Ransomware, an outage, or a compromised account - the first hour matters most. Here's what to do, and what to avoid, before help arrives.

Facing an IT emergency right now?

Call us immediately. Every minute of downtime costs your business money - let's fix it.

📞 Call 0433 087 091 Now Send Emergency Request

Emergency IT SupportPerth - Call Now