Frequently Asked Questions

The easiest first step is to call us on 0433 087 091 or fill out our contact form. We'll arrange a free IT health check - a no-obligation review of your current setup covering security, backups, and network performance. From there we recommend exactly what your business needs, with clear flat-rate pricing.

No. We believe our service should keep clients - not a contract. We offer month-to-month managed IT agreements. If you're not happy, you can leave. That said, most clients stay because proactive IT management genuinely delivers value.

For most Perth businesses, we can begin onboarding within a few days of agreeing on a plan. Emergency support for businesses in immediate need can often be arranged same-day.

Yes. We frequently work alongside internal IT staff or act as an extension of a small IT team - handling day-to-day support, monitoring, and security while the internal person focuses on projects or strategy.

Managed IT pricing is based on the number of users and devices, and what's included. For most Perth SMBs, expect $150–$350 per user per month for a fully managed service covering support, monitoring, patching, security, and backups. We provide a fixed quote after the free assessment - no surprise invoices.

Break-fix IT means you call someone when something breaks and pay per hour. Managed IT is a proactive, flat-rate service - we monitor your systems, prevent problems, and provide included helpdesk support for a fixed monthly fee. Most Perth businesses find managed IT costs less overall once you account for prevented downtime.

We can procure and manage Microsoft 365 licences on your behalf. This can be bundled into your managed IT agreement or handled separately - contact us for current pricing.

We're transparent about this upfront. Some engagements involve an initial setup or migration fee - for example, if we're deploying new security tools or migrating your email. We'll quote this clearly before any work begins.

Response time targets are agreed in writing as part of your service plan. For critical issues (system down, ransomware, complete outages), we respond as fast as possible - typically within the hour for managed clients. Standard issues are prioritised and responded to promptly within agreed business hours.

Yes. We offer 24/7 emergency support for critical issues. For managed clients, after-hours emergency response is included. For non-managed clients, after-hours emergency callouts are available at an agreed rate.

Both. The majority of issues are resolved remotely within minutes. When on-site support is needed, we can be on-site anywhere in the Perth metro area - typically same day for urgent issues.

We cover the entire Perth metropolitan area for on-site support, including Perth CBD, North Perth, Joondalup, Fremantle, Subiaco, Osborne Park, Belmont, Canning Vale, Rockingham, Mandurah, Midland, and surrounds. Remote support is available Australia-wide.

Yes - cybersecurity is a core part of what we do, not an add-on. This includes multi-factor authentication, endpoint detection and response (EDR), email security, DNS filtering, backup monitoring, and staff security awareness. We also help businesses meet cyber insurance requirements.

We provide the technical security controls that support your compliance obligations - encryption, access controls, audit logging, backup procedures, and incident response capability. For legal compliance advice, we recommend working with a privacy lawyer alongside your IT provider.

We respond immediately, isolate affected systems, assess the scope, and begin recovery from backups. For managed clients, we maintain tested backup and recovery procedures so the question isn't 'if' we can recover but 'how quickly.' We also help with any regulatory notification obligations that arise.

Yes. We design, deploy, and monitor backup solutions for Perth businesses - covering both on-premises data and Microsoft 365 (email, SharePoint, OneDrive). Backups are tested regularly, not just set and forgotten.

Absolutely. We handle Microsoft 365 migrations from on-premises Exchange, Google Workspace, or legacy email systems. This includes data migration, user setup, security configuration, and training - with migrations planned to minimise downtime.

Yes. Many businesses have Microsoft 365 set up but aren't getting the most from it - security features left unconfigured, SharePoint barely used, and no MFA. We audit your existing setup and implement the controls and features that make it genuinely effective.

OneDrive is personal cloud storage for each user. SharePoint is shared storage for your whole organisation - the modern replacement for a file server. Files that belong to the business or that multiple staff need should live in SharePoint, not someone's personal OneDrive.

Yes. We have specific experience with dental clinics, allied health practices, and medical centres - including practice management software (Cliniko, Dental4Windows, Best Practice), digital imaging systems, and Privacy Act compliance for health information.

Yes. We understand the confidentiality obligations and compliance requirements of professional services firms - including trust account security, document management systems, Business Email Compromise prevention, and cyber insurance readiness.

Yes. We work with Perth construction companies and trades businesses - including site connectivity solutions, mobile device management for field teams, job management software integration, and office-to-site IT coordination.