IT Support for Perth
Hospitality Businesses
Your POS, guest WiFi, and payment systems can't go down mid-service. We design and support hospitality IT that stays up through the rush - restaurants, cafes, bars, and hotels.
Common IT Problems in Perth Hospitality
POS outages during a busy Friday or Saturday service
Guest WiFi sharing the same network as the till and back office
No backup internet when the NBN connection drops mid-service
Former casual staff still able to log into POS or rostering systems
Uncertainty about PCI DSS obligations for card payments
Booking platform and POS integrations falling out of sync
IT Services for Perth Hospitality Venues
POS Network Setup
POS devices, payment terminals, and kitchen displays on a dedicated, managed network segment - separate from guest WiFi and properly maintained.
Guest WiFi - Properly Isolated
A separate, bandwidth-limited guest network with no visibility into your POS, back-office, or kitchen systems - the way PCI DSS and good security both require.
Backup Internet Failover
A 4G/5G router that activates automatically if your primary NBN connection drops, so trading continues uninterrupted during a busy service.
Staff Account Management
Fast onboarding and offboarding for high-turnover hospitality teams - role-based access so former casual staff don't retain system access.
PCI DSS-Ready Network Design
Payment-adjacent systems isolated on their own network segment with firewall rules restricting traffic - aligned to the SAQ level your payment processor requires.
Booking & POS Integration Support
Troubleshooting for booking platforms, payment processors, and POS integrations - not just hardware and Windows issues.
A Dropped Connection Shouldn't Stop Trading
Most modern POS systems are cloud-based and need internet to take payments. A failover 4G/5G connection - typically $50-100/month - automatically kicks in if your primary NBN connection drops, so EFTPOS and booking systems stay online during an outage.
We set up and monitor this failover as part of your network, so a dropped connection becomes a non-event instead of a disrupted service.
Protect Your TradingHospitality IT Questions, Answered
How do you keep guest WiFi separate from our POS and back office?
We set up a separate, bandwidth-limited guest network with no visibility into your POS, back-office, or kitchen systems - the way PCI DSS and good security both require, so a compromised guest device can never reach payment systems.
What happens if our internet drops during a busy service?
We set up a 4G/5G backup router that activates automatically if your primary NBN connection drops, typically costing $50-100/month, so EFTPOS and booking systems stay online during an outage instead of stopping trade.
What are our PCI DSS obligations for card payments?
We design your network so payment-adjacent systems are isolated on their own segment with firewall rules restricting traffic, aligned to the SAQ level your payment processor requires - removing the guesswork around compliance.
How do you manage access for high-turnover casual staff?
We use role-based access with fast onboarding and offboarding, so former casual staff don't retain access to POS or rostering systems after they leave.
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Pricing
Transparent, flat-rate managed IT pricing for Perth hospitality venues.
What Perth Businesses Say
This guy really knows his craft. I have used Top Tier several times already. His expertise is extensive and fits in well with our Company's growth at this stage. Having Top Tier as a partner going forward is an insurance policy for our ever expanding IT requirements.
Very knowledgeable. Attention to detail, honest and gets the job done.
Couldn't recommend Top Tier Computing highly enough. They went above and beyond to help me sort out some IT issues with my business, even taking the time to assist me over the weekend while I was overseas. They were responsive, knowledgeable and made the whole process straightforward.
IT that won't let you down during service
Book a free assessment and we'll check your network, POS setup, and backup internet so your systems hold up when it matters most.