Managed IT pricing varies between providers and service levels. This guide explains our published starting price, what affects your quote, and how to compare inclusions.
Perth managed IT pricing - the short answer
Managed IT Support starts from $99 per user/month + GST. Managed IT & Security Complete starts from $199 per user/month + GST and upgrades basic endpoint protection to advanced security with managed detection and response, alongside Microsoft 365 cloud-data backup, security awareness training and phishing simulations, managed email signatures, and priority remote support within agreed response targets. Both cover one supported desktop or laptop per user. Support includes basic endpoint protection with next-generation antivirus. Endpoint backup is separately quoted for both plans. For 10 users, starting monthly prices are $990 for Support or $1,990 for Complete, plus GST and separately quoted items.
This is our starting price, not a Perth-wide market average. The scope areas below help you compare written proposals; they are not package tiers or guaranteed inclusions from other providers.
Day-to-day support
Compare support scope- Agreed support hours
- Response targets
- Monitoring and patching
- Users and devices covered
Security
Compare protection scope- Endpoint protection level
- Identity and email controls
- Incident escalation
- Training where included
Backup and recovery
Compare recovery scope- Endpoint, server and cloud-data coverage
- Storage and retention limits
- Restore-test schedule
- Recovery responsibilities
View our current pricing and quote inclusions
What affects managed IT pricing in Perth?
Number of users and devices
Most Perth providers price per user. User count and device coverage affect the total quote. Servers, network hardware, and printers are often priced separately.
Support hours
Business hours only (Mon–Fri 8am–5pm) is cheaper than extended hours (Mon–Sat 8am–9pm) or 24/7. Know what your business actually needs.
Security scope
Compare security inclusions explicitly. Our Support plan includes next-generation antivirus; Complete upgrades protection to managed detection and response and includes security awareness training, and phishing simulations. Endpoint backup is separately quoted for both.
On-site vs remote only
Pure remote support is cheaper. If you need someone physically on-site for troubleshooting, hardware, or installations, this affects pricing.
Contract length
Contract length and notice terms can affect pricing. Lock-in periods are common - make sure you understand the exit terms.
Managed IT vs break-fix: which is cheaper?
Ad-hoc support is quoted per engagement; compare the agreed scope and rates. For a 10-person business with occasional issues, reactive support might seem cheaper month-to-month. But a single significant incident changes the maths quickly:
- Ransomware: investigation, containment and restoration
- Server failure: replacement, configuration and recovery
- Migration issues: remediation and interrupted work
- Data breach: response, notification and professional advice
Most Perth businesses that switch to managed IT find it costs less overall within 12 months, factoring in prevented downtime and avoided emergency callouts.
Our managed IT services start with a free assessment and transparent flat-rate pricing, no surprise costs.
Managed IT Services →How to compare managed IT quotes
When comparing proposals from Perth IT providers, check these specifically:
- Are response times in writing, and what are the penalties if they're missed?
- Is security (MFA, EDR, email filtering, backups) included or an add-on?
- What's the on-site response policy - same day? Next business day?
- Are Microsoft 365 licences included or extra?
- What does the exit process look like - how long is the notice period?
Frequently Asked Questions
What should I check in a managed IT plan?
Check the users and devices covered, support hours, response targets, monitoring, patching, security, and backup scope. Package names differ between providers, so compare the written inclusions and exclusions rather than assuming a tier name means the same thing.
Why do managed IT quotes vary so much between providers?
Pricing differences usually come down to what's actually included, support hours, security scope, whether on-site visits are covered, and contract length all affect the price. Two plans with different prices may cover different services, so it's worth comparing scope, not just the headline number.
Is managed IT actually cheaper than break-fix in the long run?
It depends on support demand, business downtime costs, and the services included. Managed IT provides ongoing maintenance and a predictable monthly fee. Compare the annual cost and risk coverage with your likely ad-hoc support needs before choosing.
What should I check when comparing managed IT quotes?
Look at whether response times are actually in writing, whether security features like MFA and backups are included or charged as add-ons, what the on-site response policy looks like, and how long the exit or notice period is. These details matter more than the headline monthly price.
Get a fixed-price managed IT quote for your Perth business
We quote transparently after a free assessment - inclusions, exclusions, onboarding costs, and agreement terms are set out before you commit.
For related reading, see our guides to 5 Signs Your Business Needs Managed IT Services and In-House IT vs Managed IT: Which Is Right for Your Perth Business?.